Server Reports
What is a server report?
A server report is a function in-game where you're able to report other players for breaking the rules. It is important that inside the report that you have written, it explains everything that happened in detail. Writing your report in detail will give the Staff Member who is dealing with your report a better image of what's happened. Simply saying 'RDM' in a report will result in it being closed immediately. You should only be using the report function for reporting players, or asking rule related questions. You can also create a report if your inquiry would require a Senior Moderator or higher to be resolved (e.g. approved image, extended props or refund requests)
What is a help and support request?
A help and support ticket is a direct way of notifying a staff member about any issue or general questions you may have with the server or gamemode. You can also use create a help and support ticket if you need server related techincal support. The help and support tickets are most often handled by helpers, however all staff have access to them and can resolve them. If you believe a player has broken a rule, a report should be created instead of a help and support ticket.
Creating a ticket
To report a player, you can either press F6 or /report in chat which brings up the report overlay. Pressing the 'create' button in the top right corner will take you to the next step in the process. The report menu looks like this:
On the top of the report menu you will be asked to choose an option for your ticket, whether it is a report (for rule breaks) or help and support (for any sort of gamemode or general server questions):
Once selecting your ticket type you will be required to categorize the reasoning behind your inquiry.
Once you have categorized your inquiry it will take you to the final page before your ticket is submitted. At this stage you are expected to elaborate on the reasoning behind your inquiry, explaining in your own words to the handling staff member what has happened / what you need help with. If you are reporting a rulebreak, please also attach any evidence you may have to aid the staff member handling your ticket.
Once the ticket is created it will notify a staff member which will handle it for you shortly. If a staff member has replied to your ticket you will be notified both with a sound and a text notification in your bottom left corner, looking like this:
You can then press F6 again to view the latest updates to your ticket.
Resolving your ticket
After your report has been dealt with and has come to a conclusion, the Staff member will close the report. It will give you a notification in the bottom left of your screen:
The ticket will automaticly close if you disconnect from the server before it's been resolved by a staff member, if you still require help you could ask the community for help in the #help-and-support section in our discord found here, or on the help section on the forum located here
If you wish to report a player outside of the server, you can create an Action Request on the forums following this link We also have a guide if you require help creating an Action Request, it can be found following clicking here
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Version: 5
Created On: May 9, 2020, 10:09 p.m.
Created By: SpaceShots
Authors: SpaceShots, Code Monkey, Exnem, Tyla Jai, Oddy, Scoot
Views: 1k